In the unfortunate chance that you experience an error:

  • At a KCash terminal with loss of money
  • Receiving unusable copies or prints
  • Any other event that results in unusable pages or loss of funds

Then please fill out our Copy/Print Refund Request Form below.

You may also contact the KSU Service Desk at 470-578-3555 or

All transactions are tracked by card number and name as well as the currency input to the devices so we can determine the status of your account. Refund requests can be processed at:

  • A.L. Burruss Building - UITS Lab Help Desk (fourth floor)
  • Horace W. Sturgis Library - Circulation Desk (first floor)

Refund Request Form

Please include the asset tag number listed on the Ricoh printer's "Property of Kennesaw State University" barcode sticker.

Please include the building name and floor.

Please state in American dollars ($).